Travel Management
Department Head
United Arab Emirates (UAE)
Salary Description:
Emirates Airline & Group
Job Ref:

1. Job Purpose Role KPIS Safety:
Number of BAPP observations conducted
% of supervisor safety meeting contacts

Actual cost VS budget/ day to day cost of operation

Accountable delays
Man hour per turn

Management of Attendance (sickness, absenteeism and tardiness).
People development - top 5% of high performers and bottom 5% of low performers in the department with
development plans.
Number of staff forum conducted and staff feedback received.

Customer complaints VS SLAs agreements

Job Purpose
Lead and manage the day to day activities relating to Aircraft Turnaround services (loading & unloading),
ensuring that department strategic plans and targets set are delivered. Delivers services to both Emirates
and other airline customers at Dubai International Airport on a 24 hour basis, ensuring high performance
in the key areas of; service delivery, controllable costs, staff satisfaction, controllable delays and safety.
The Aircraft Turnaround unit includes, but is not limited to, aircraft loading & unloading, loading office
support area, pre-positioning of equipment and loading teams, at Terminal 1 and Terminal 3.


Accountable for the overall management of the aircraft loading teams in the areas of staff budgeting,
recruitment and selection, discipline, performance management, training and development. Ensure the
most efficient and most cost effective use of staff and outsourced labour.

Ensures the safety of staff, by support and development of a culture where all the people working in
Baggage and Cargo Logistic department possess the skills, knowledge and confidence to work safely, feel
respected and are engaged in helping everyone stay safe. Role model for the desired safe behaviours,
wear the appropriate PPE, lead with safety, seek opportunities to celebrate successes and achievements
and challenge others when risks are seen.

Responsible for ensuring that Aircraft Turnaround adheres to Safety and Security regulations at Dubai
International Airport, whilst taking ownership to escalate and manage all irregularities to the Head of Airside
Operations at Dubai Airport.

Accountable for the development, management and adherence of Aircraft Turnaround activities, ensuring
services provided are in line with agreed Service Level Agreements with Emirates and other customer

Review and audit the unit's performance standards and procedures presenting recommendations to the
Manager Turnaround for improvement in dnata? s provision of Aircraft Turnaround services to Emirates and
other customer airlines.

Accountable for reviewing all discrepancy reports, conducting analysis and providing recommendations to
Manager Turnaround wherever necessary in order to achieve reviewed standards through pro-active
implementation of process changes. In liaisons with Technical Support Manager continually seek
opportunities to realign functions within two units to improve services and reduce unit costs.

Establish and manage effective working relationships with internal (dnata Airport Operations business units)
and external customers (Dubai Airports and customer airlines) to ensure highest levels of services are
offered. Make recommendations and provide proactive improvement feedback through Manager
Turnaround and Customer Relations Manager to Emirates and other customer airlines.

Collaborates with Manager Support Services, dnata Business Support, Performance Development and
EGIT to plan and develop processes that employ technology to bring service, efficiency and cost benefits to
business unit (PROVEO, INFORM, AACS). (E.g. Electronic LIRF's, Automated Reconciliation Processes)

Responsible for continuous review of industry standards associated with Aircraft Turnaround services,
ensuring that current practices are benchmarked with a view to proactively introduce best practices to
achieve a safe operating environment and optimal customer satisfaction.

Communicate changes made to Aircraft Turnaround procedures, to both dnata Training and dnata Safety to
ensure that all staff are compliant and adhere to safety rules and regulations. Review airline specific training
material prior to acceptance and agree implementation into aircraft turnaround operations.

Airport Operations.Other : 8+ Years Degree or Honours (12+3 or equivalent) : Experience with an international airline or ground handling company at management level Knowledge/skills: Thorough knowledge of, aircraft loading & unloading, Cargo & ULD operations, Ground Support Equipment

Working knowledge of Baggage Services, Cargo & Mail services, IT systems and Communications.

Adaptable to working in a multi-cultural environment.

Must hold a valid UAE driving licence or transferable international licence.

Knowledge of AHM, ISAGO, IATA, DCAA and GCAA standards and regulations would be an advantage.

Safety Sensitive Yes


Hazards Working in heat / Noisy Environment / ADP
At dnata, our style of delighting customers is unique. That's why we attract the best people in the industry - people who can apply imagination to their work. We are growing quickly - and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You'll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people - and we're always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit to apply.

Contact Details:
Emirates Airline & Group
Tel: .
Contact: HR Department

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