Travel Executive

Administration and Secretary
Middle Management
Salary Description:
Emirates Airline & Group
Job Ref:

dnata India is a startup venture and a wholly owned subsidiary of the Emirates Group.

*Specific employment terms and conditions (local dnata India package) will apply and will be advised at the interview.

Job Purpose: Under the supervision of the Reservation and Sales Supervisor, the job holder will make airline ticket reservation and provide support to the department ensuring all documents issued are of the highest standard and filing and data is up to date at all times.

Job Outline

•Answer telephone calls and direct calls to the concerned team or department to ensure that customer queries are dealt with in an efficient manner.
•Inform customers of essential travel information, such as travel times, passport/visa requirements, health and insurance requirements, check-in arrangements and baggage allowance.
•Organise displays of promotional material in a manner that would appeal to a wide range of clients.
•Handle customer orders and payments in a timely and professional manner to ensure customer satisfaction and repeat business.
•Undertake general office administration and update fares on the system as and when this is necessary.
•Make airline ticket reservations and issue tickets to clients in accordance with the company policy, taking into consideration the clients requirements.
•Continue to learn and develop on the job through self-education, job shadowing and industry research.
•Carry out any additional responsibilities assigned by the management from time to time.

-Entry level for trainee agent with up to 1 year of experience in a travel agency or 2 years in hospitality.
-University degree in business or related discipline.
-Knowledge of GDS systems Sabre/Amadeus/Galileo.
-Strong verbal and written English is a must.
-Interpersonal ability, telephone and customer service skills.
-Previous experience / awareness of the Indian market in airline / travel industry would be an advantage.

Contact Details:
Emirates Airline & Group
Tel: .
Contact: HR Department

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