Cargo (Handling) Assistant

Travel Management
United Arab Emirates (UAE)
Salary Description:
Emirates Airline & Group
Job Ref:

Ensure smooth handling of cargo throughout Cargo Operations (Landside and Airside) by performing Multi-skilled role while utilising the resources provided effectively. Tasks required to perform cargo handling include, but are not limited to, documentation, customer service, acceptance, delivery, breakdown, build up, equipment operation and transport.


• Direct and assist the team of Porters and Equipment Operators as required in cargo handling e.g., build-up and breakdown, acceptance and delivery, and documentation of cargo, courier and mail, in accordance with the requirements of the principals whilst complying with published performance standards.
• Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.
• Inspect, validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build-up ensuring that goods conform to relevant criteria and that they are dispatched / stored in accordance with standard work procedures and requirements.
• Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards.
• Liaise with government authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure the smooth movement of all cargo, courier and mail.
• Ensure at all times that the handling of all special cargo (dangerous goods, live animals, valuable goods etc.) fully complies with the current edition of the IATA manuals and are loaded in accordance with the same.
• Ensure that safety and security procedures are complied with at all times while handling cargo.
• Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs / Aircraft /trucks as appropriate.
• Participate in the continuous improvement programme of Dnata Cargo and implement with thorough understanding and commitment of the Quality Management System under Quality Standards (Such as ISO 9001, 18001 etc.)

Must have 10 Years schooling or "O" level equivalent

Must have minimum 2 years experience in cargo / logistic field

The following would be an advantage:

- Successful completion of Basic Cargo and Dangerous Goods Courses
- Knowledge and competence in Good Distribution Practice (GDP)
- Knowlege of aircraft handling which including weight and balance, cargo trimming, ramp handling etc.
- Knowledge of cargo terminal handling with automated and computerized operating and communication systems
- Knowledge of Arabic is desirable in all customer interface areas
- Knowledge of computer (Airfreight) applications is desirable
- Airport Vehicle Driving Licence for applicable equipments operated

Safety Sensitive Role: Yes
At dnata, our style of delighting customers is unique. That's why we attract the best people in the industry - people who can apply imagination to their work. We are growing quickly - and we are looking for people to join our global family of 20,000 employees. As one of the largest air services providers in the world, our services on the ground keep the world in the air. You'll find dnata in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. We believe in the power of our people - and we're always on the look-out for potential stars to help us deliver the promises our customers make. Be a part of our success story. If you want to join us, please visit to apply.

Contact Details:
Emirates Airline & Group
Tel: .
Contact: HR Department

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