Senior Technical Support Engineer - IT - India

Retail/ Shopping Malls
Retail/Store Management
Salary Description:
Job Ref:

Job no: IND2016-270
Location: Bangalore
India Head Office
IT The Alshaya eGroup is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.

The Role:
As Senior Technical Support Engineer, you will supervise the 24/7 shift team to ensure that the performance obligations of in-house IT systems are met. You will monitor, administer and support the organisation's IT systems, including gathering and analysing data in support of systems management, maintenance and performance. Additionally, you will be responsible for generating and compiling reports based on the shift team's findings, complete with probable causes and possible solutions to systems issues.
Qualifications & Requirements:
You will have:

• A university degree in the field of computer science/engineering or information systems

• Certification in at least one mainstream platform including Microsoft technologies, network and switching, security, Unix/Linux technologies and voice/telephony technologies

• At least 4 years' work experience in a similar supervisory role of operational IT support teams

• Working technical knowledge of IT systems and IT fundamentals including the OSI reference model

• Hands-on troubleshooting experience

• Ability to analyse and diagnose problems in a methodical and timely manner

• Ability to produce operating procedures and systems documentation.

Advertised: 26 Sep 2016 India Standard Time
Application close:

Contact Details:
Tel: .
Contact: HR Department

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