Service Centre Officer

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Asia
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Shangri-La Hotels & Resorts
Job Ref:
72151

Kowloon Shangri-La Hotel
Duties
The candidate will be responsible for handling all incoming and outgoing
calls promtly, providing & recording all guest message and wake-up calls. 
They are also required to fulfill guest needs as requested according to the
established hotel standards.
Requirements

•    Minimum 2 years experience in service industry
•    Good telephone etiquette, selling and communication skills
•    Excellent command of spoken English, Cantonese & Putonghua
•    Willing to work on shifts in a competitive environment
•    Self-motivated, well-organised and able to work independently
•    Able to handle stress and maintain calm when handling emergency

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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