客户预订销售文员

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Others
Location:
Asia
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Shangri-La Hotels & Resorts
Job Ref:
50205

ARE YOU HAPPY WITH OK?
OR PERFECTION?

It takes a special kind of person to work at Shangri-La:
someone with an eye for details and the skills to perform;
someone with an attitude to deliver and a passion to delight.

Are you Shangri-La?

Pudong Shangri-La Hotel, Shanghai
Description:
 
To be responsible in providing the most efficient and courteous hotel customer sales service and to undertake other duties and responsibilities as required by Management.
 
 
DUTIES AND RESPONSIBILITIES
1. Product Knowledge
a. To be familiar with all Shangri-La's hotel policies and procedures.
b. To be well-versed with the facilities and services offered by the hotel.
c. To "master" the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities, ...etc.
2. Organization
a. To be well-versed in all reservations handling and process; proficient in operating the reservations systems and equipment.
b. To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
c. To upsell whenever possible to maximize on occupancy and revenues.
d. To ensure that all customer sales are entered accurately and “mesh” update maintained consistently.
e. To be aware of booked-out status and need periods to maximize sales opportunities. To alert the Director of Customer Sales of sudden changes in occupancy levels.
f. To advise the Director of Customer Sales of any deviations in rate applications or reservations arrangements.
g. To fully understand market segmentation to accurately “qualify” reservations.
h. To handle incoming reservations requests/correspondence, confirming or regretting on the day received.
i. To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
 
 
 
Only short-listed candidates will be notified and information gathered will be used for recruitment purposes only.

www.areyoushangri-la.com

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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