Service Leader - Room Controller

Hotels Clubs and Spas
Front Office/Rooms Division
ME/GCC (Except UAE)
Salary Description:
Shangri-La Hotels & Resorts
Job Ref:

Are you Shangri-La?
It takes a very special kind of person to work at Shangri-La.
Someone with an eye for detail and the skills to perform.
Someone with an attitude to deliver and a passion to delight.
Job Summary:
The Service Leader – Front Office / Rooms Controller is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation .
Key Areas:

•Customer Loyalty
•People Management
•Operational Processes
•Introduce a disciplined process for rooms inventory planning .
•Provide management with the information to anticipate and proactively deal with potential problems in relation to room inventory .
•Establish one central point for room assignment .
•Provide the guest with a room which is in accordance with his / her preferences / requests .
•Provide a more efficient / faster check-in for guest upon arrival .
•Any function deemed necessary by the EAM Rooms and Front Office Manager.
Experience and Skills Required:
Looking for an experienced Room Controller who has a thorough understanding of rooms’ inventory and of rooms’ preparation. We are looking for someone with at least 2 years experience within hospitality industry. Must be experienced in computer, familiar with OPMS and excellent English language skills.This is a great opportunity to join the family at SLMU and open up a world of opportunity for the future.

Shangri-La Barr Al Jissah Resort & Spa
Muscat, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions. Muscat International Airport is just 45 minutes away.

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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