Guest Relations Officer

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Asia
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Shangri-La Hotels & Resorts
Job Ref:
73969

Kowloon Shangri-La, Hong Kong
Duties
The candidate will be responsible for the smooth and efficient operation of Guest Relations Department. He / she will also be responsible for providing guest services, check-in and check-out, handling guest requests and ensuring that it is in accordance with the objectives and the highest level of performance and quality standards established by the Hotel.
 
He/she also requires to assist the Horizon Club Team when necessary such as providing guest services and handling guests requests at the Horizon Club.
 
Requirements

•Excellent command of spoken English, Cantonese and Putonghua
•Minimum 1 year experience in service industry, preferably in Hotel Front Office or airline operations
•Self-motivated and well-organized
•Able to work independently and under pressure

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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