Customer Sales Executive 客户销售代表(全职)

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Middle Management
Location:
Asia
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Shangri-La Hotels & Resorts
Job Ref:
15479

Shangri-La International Hotel Management Limited
 
 
ROLE
 
The Customer Sales Executive is responsible for taking reservation and providing customer service to callers from the various regions serviced the Customer Contact Centre. 
 
 
DUTIES
 
Responsibilities include, include but are not limited to:
 
 

• Handle phone sales, respond to booking requests and provide member servicing to Golden Circle (Shangri-La's Loyalty Program)
• Strive to conver every enquiry into a sale; provide prompt resolution to every customer need at first contact
• Maintain a high level of service standards to promote customer satisfaction and retention
• Be proficient in the various aspects of Customer Sales to achieve/exceed key performance metrics
• Actively promote to bookers the facilities and services of each hotel  
REQUIREMENTS
 

• Minimum 1 year experience in Call Centre operations or related field is preferred. Fresh graduates or those with physical diasabilities are welcome to apply
• Excellent communication skills (spoken and written) in English and Putonghua (and/or Cantonese)
• Good selling and listening skills; ability to multi-task
• Flexible with work schedule (may include weekends)  
 
 
 
Please note the application process will take approximately 20-30 minutes. The system does not have a "Save" function, so please ensure your internet access is uninterrupted and available before you click the "Apply" button.
 
 
 

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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