Telephone Operator

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Salary Description:
Competitive
Posted:
09-Dec-16
Recruiter:
Millennium & Copthorne Middle East & Africa
Job Ref:
160000AN

Welcome to our World

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.

Job Location

Located in the heart of new Dubai, the five star Grand Millennium Dubai is conveniently accessible from the city's prime business and leisure attractions. The hotel is within the close proximity from prominent shopping malls, beaches, touristic destinations and champion-ship standard golf courses. The 340 room hotel features modernly decorated rooms and newly refurbished serviced apartments. The hotel boasts a range of award-winning restaurants and bars, rooftop pool and a nine treatment spa and health club, State-of-the- art meeting rooms, a magnificent ballroom and exceptional banquet facilities.

Key Job Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity<br><br> • Must have minimum 1 year related experience preferably in a five star hotel
• Good command of English plus good Interpersonal and customer service skills
• Ability to handle multi tasks and to think beyond the immediate perceived requirement of the guests

Contact Details:
Millennium & Copthorne Middle East & Africa
Tel: .
Contact: HR Department

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