Guest Service Agent

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Millennium & Copthorne Middle East & Africa
Job Ref:
160000BY

Welcome to our World

Our Vision at Millennium & Copthorne Middle East & Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.

We have an Ambition to operate 100 preferred hotels by year 2020.

Job Location

Al Jahra Copthorne Hotel & Resort is the only international resort in Northern Kuwait with 261 well-appointed bedrooms, 2 F&B Outlets, Health Club, Swimming Pool, 6 Meeting & Events/Function Rooms and 1000sqmtr Ballroom.

Key Job Responsibilities:


• Familiar with the facilities of the hotel and all outlets' services and is prepared to recommend these to the guest in a pleasant manner.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• GSA are taking care of the guest and exceeding the guest's expectation
• Be knowledgeable of all room types and rates and the hotel's features and facilities. Support the concierge desk/ front desk when needed
• Carries out efficient hand-over to the oncoming shift ensuring that any outstanding items are highlighted

G
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Detect language Afrikaans Albanian Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chichewa Chinese (Simplified) Chinese (Traditional) Croatian Czech Danish Dutch English Esperanto Estonian Filipino Finnish French Galician Georgian German Greek Gujarati Haitian Creole Hausa Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Kazakh Khmer Korean Lao Latin Latvian Lithuanian Macedonian Malagasy Malay Malayalam Maltese Maori Marathi Mongolian Myanmar (Burmese) Nepali Norwegian Persian Polish Portuguese Punjabi Romanian Russian Serbian Sesotho Sinhala Slovak Slovenian Somali Spanish Sundanese Swahili Swedish Tajik Tamil Telugu Thai Turkish Ukrainian Urdu Uzbek Vietnamese Welsh Yiddish Yoruba Zulu
Afrikaans Albanian Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chichewa Chinese (Simplified) Chinese (Traditional) Croatian Czech Danish Dutch English Esperanto Estonian Filipino Finnish French Galician Georgian German Greek Gujarati Haitian Creole Hausa Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Kazakh Khmer Korean Lao Latin Latvian Lithuanian Macedonian Malagasy Malay Malayalam Maltese Maori Marathi Mongolian Myanmar (Burmese) Nepali Norwegian Persian Polish Portuguese Punjabi Romanian Russian Serbian Sesotho Sinhala Slovak Slovenian Somali Spanish Sundanese Swahili Swedish Tajik Tamil Telugu Thai Turkish Ukrainian Urdu Uzbek Vietnamese Welsh Yiddish Yoruba Zulu

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•Fluent in English and Arabic (Both Written & Verbal)
•Previous experience of at least 2 years in a high volume, high energy environment, preferably in Middle East is required

Contact Details:
Millennium & Copthorne Middle East & Africa
Tel: .
Contact: HR Department

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