Guest Relation Executive - Crowne Plaza Jaipur - Tonk Road

Hotels Clubs and Spas
Front Office/Rooms Division
Middle Management
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.<br><br>
• Welcome guests during check-in and giving a found farewell to guest while checkout.

• Handling guest complaints and concerns in an efficient and timely manner.

• Overseeing VIP guests, arrivals and departures.

• Coordinating and multi-tasking job duties in a busy environment.

• Should possess detailed information about the Hotel, city as well as the competition.

• Detailed information regarding arrivals and room requirements.

• Have up to date information on daily room occupancy

• Providing excellent customer service as per hotel standards.

• Greeting guests as they enter and exit the hotel.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Allocate rooms to all arriving guests.

• Maintain up-to date information on room rates, current promotions, offers and packages

• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• Co-ordinate with housekeeping for clearing of rooms.

• Collect Guest feedback during guest departure along with his likes and dislikes.

• Perform basic cashier activities as and when required.

• Maintain guest lockers for safe custody.

• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

• Give proper and complete handover to the next shift

• Should be able to handle all guests without bias or prejudice.

• Follow the house rules and policies laid down by the management.

• Adhere to strict staff grooming and hygiene standards.

• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

• Good command of the English language is essential, both written and verbal

• Must possess strong organization time management skills, attention to detail.

• Must be guest service focused and a team player.

• Positive attitude and outgoing personality is essential.

• Must be able to work shifts - days, evenings, weekends and holidays.

• Ability to relate well to Hotel guests and employees.

• Professional in demeanor and presentation.

• Personable, enthusiastic, self-motivated and able to work independently.

• Observant, discriminating and detail-oriented

• Ability to understand and carry out oral and written instructions and request clarification when needed.

• Strong interpersonal and organizational skills.

• Able to work morning, evening, weekend, holiday, and overnight shifts

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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