Director of Food & Beverage - (191834) - Full Time - Exempt - Crowne Plaza Redondo Beach

Hotels Clubs and Spas
General Management/ GM
Top Management
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as a Director of Food and Beverage?

What's your passion? Whether you're into fishing, knitting or just playing catch with the dog, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Crowne Plaza Redondo Beach & Marina Hotel - Is just 7 miles from the Los Angeles International Airport or a short drive to Long Beach Airport. This Beach-Area Hotel is close to the Headquarters and Regional South Bay-Torrance and El Segundo Automotive, Aerospace, Healthcare, Financial and Manufacturing Business. Southern California's major tour attractions are within an hours drive. For mixing work with pleasure, there is no better place! Our newly renovated meeting facilities have over 25,000 sq ft of flexible space with an emphasis on service and convenience. We have 342 Luxury Guest Rooms , our guests enjoy the following amenities: Outdoor Heated Pool and Ocean-View Sun Deck, complimentary 24-hour Fitness Center, 24-hour Business Center, 24-hour Wellness Station, Self and Valet Parking. Our newly Harbor Bar + Bistro, our newly Restaurant "Sol". We have an EXCELLENT TEAM and look forward to your Application!!!

Duties and Responsibilities: This challenging position has overall responsibility for overseeing the Food and Beverage operations of the hotel to ensure the achievement of established Food and Beverage quality and guest service quality standards. You will participate in the preparation of the annual departmental operating budget and financial plans. Monitor the budget and control expenses with a focus on food, beverage, and labor costs. In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests. Responsible for menu concepts, costing, and implementation in order to maximize revenues. Ensure all credit and financial transactions are handled in a secure manner.

People: Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring coaching and regular feedback to help manage conflict and improve team member performance. Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Promote positive employee relations in all areas of the hotel. Recommend and/or initiate salary, disciplinary, or other staffing/Human Resources related actions in accordance with company rules and policies.

Guest Experience: Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Analyse guest insights to identify and meet customer expectations and build on guest loyalty. Monitor and communicates all F&B Winning Metrics, and exerts maximum effort to achieve the goals of the Metrics and financial performance of the Food & Beverage Department. Interact with guests to ensure expectations are being met.

Responsible Business : Manage local food and beverage marketing programs for the hotel, participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Ensure security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste. Perform other duties as assigned. May also serve as Manager on Duty.<br><br> Qualifications include Bachelor's degree in Hotel Management, Culinary Arts, or related fields plus 4+ years related experience, including management experience, or an equivalent combination of education and experience. An A lcohol Awareness Certification and/or Food Service Permit or valid Health/Food Handler cards may be required by local or state government agency. You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include Healthcare support, Dental, Vision, Disability and Life Insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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