Instant Services Agent- InterContinental San Francisco

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
R118400

Do you see yourself as a Instant Services Agent/PBX Operator ?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

JOB OVERVIEW:
Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

DUTIES AND RESPONSIBILITIES:

• Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
• Provide callers with local directions and general information in a courteous and accurate manner.
• Act as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
• Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines.
• Notify management of any malfunctioning telephone equipment or accessories.
• May operate in-house paging system as well as serve as base communications with security and maintenance departments.
• Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
• May provide wake-up calls to guests rooms if this is not an automated phone system function.
• Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.

By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available as a PBX Operator. This role has the responsibility for answering incoming phone calls in a timely and professional manner that reflects highly on the hotel and brand and may include other responsibilities such as recording incoming packages, mail, or faxes and promptly notifying guests.<br><br> Qualifications and Requirements:
Basic reading and writing plus six months experience as a phone/switchboard operator. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Speak, listen, and use a keyboard to type or route messages, usually done while sitting down. Other:
Communication skills are utilized a significant amount of time when interacting with guests and callers; Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff. May be required to work nights, weekends, and/or holidays.
Qualifications include basic reading and writing plus six months experience as a phone/switchboard operator. You must speak fluent English. May be required to work nights, weekends, and/or holidays.
In return, we'll give you a competitive financial and benefits package which may includes healthcare support, dental, vision, disability and life insurance along with a 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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