Part Time PM Lobby/Turndown Attendant - InterContinental Stephen F. Austin Hotel

Hotels Clubs and Spas
Staff- Line level
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Do you see yourself as a Turndown Attendant?

What's your passion? Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This position will provide turndown service and ensures clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.


•Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
•Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. PEOPLE

•Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. RESPONSIBLE BUSINESS

•Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. as needed. May include cleaning of kitchen area, coffee maker, cups, glasses, silverware, etc.
•Report to supervisor needed repairs or unsafe conditions. Report, turn-in and/or log all lost and found items according to established procedures.
•Perform other duties as assigned.<br><br>Requirements include basic reading, writing, and math skills. Some housekeeping experience and ability to speak English is preferred. This job requires ability to perform the following: carrying or lifting items weighting up to 50 pounds and pushing and or pulling approximately 200 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping, and kneeling. You may be required to work, nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which includes free shift meals, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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