Restaurant Manager - Michael Jordan's Steak House - InterContinental Chicago Magnificent Mile

Hotels Clubs and Spas
Food and Beverage Service
Department Head
Americas North and South
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

The Career Opportunity: Restaurant Manager

Plays a lead role in providing polished, personalized service to our guests and in ensuring the overall effectiveness of service operations; general responsibilities include: floor supervision, guest interaction, managing and training staff, various admin/operational tasks and projects, and implementing special projects as assigned.


• Supervises, monitors and participates in service operations during an assigned shift
• Regularly interacts with guests to ensure quality experience, handle special requests, answer questions and/or resolve problems
• Assists in managing labor and beverage costs
• Assists in managing staff and/or restaurant manager performance through effective use of informal and formal feedback, recognition, coaching & counseling meetings, disciplinary action, annual evaluations, etc.; assists in developing restaurant managers to ensure readiness for growth/promotion
• Implements marketing and promotion strategies as directed
• Leads and participates in the interviewing, hiring and training of new hourly service staff; also leads and participates in the on-going training and education of existing service staff
• May be assigned as lead manager for all beverage programs, menus and costs
• Performs various operational/admin functions such as: opening/closing the restaurant, conducting pre-shifts and line checks, processing server checkouts, preparing staff schedules, conducting inventory, placing orders, POS/Avero usage, reporting & maintenance, etc.
• Attends various internal and/or external meetings relating to the operation of the restaurant
• Ensures the general maintenance & upkeep of service areas, equipment and manager offices <br><br> Qualifications:

• 4-year Hospitality Management degree
• 3-5 years management experience in fine dining
• Strong wine knowledge
• Thorough understanding of F&B and labor costs Skills & Abilities:

•Ability to perform job functions with minimal supervision
• Ability to demonstrate confidence and willing to assume responsibility
• Ability to demonstrate high degree of drive and determination
• Ability to work cohesively with co-workers as part of a team
• Ability to supervise train and direct employees
• Ability to perform job functions with attention to detail, speed and accuracy, and comprehend instructions
• Ability to prioritize, organize, delegate work and follow through while working in a fast paced environment
• Ability to be a clear thinker who remains calm and resolves problems using sound independent judgment
• Ability to work under pressure of meeting production schedules and timelines for guests and colleagues
• Ability to plan and aid in the execution of promotions
• Ability to aid in the transportation of all work equipment and produce pertinent to job
• Ability to move about the outlets/function rooms
• Ability to carry or lift items weighing up to 20 pounds
• Ability to bend, stoop and kneel
• Adaptive and flexible, team player
• Must have excellent employee relations skills and ability to motivate staff and maintain a cohesive team

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

What Do You Get?
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as an Restaurant Manager? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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