Housekeeping Coordinator

Industry:
Hotels Clubs and Spas
Department:
Housekeeping
Level:
Staff- Line level
Location:
Asia
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Raffles Hotels and Resorts
Job Ref:
VBB00618

Housekeeping Coordinator

As Housekeeping Coordinator, your organization and communication skills will support your Colleagues in creating guest rooms that are well equipped and welcoming - and that make our guests feel valued.
Property Overview: This magnificent complex boasts a 30-storey new construction and two luxury International Hotel brands at one desired address! Raffles Makati and Fairmont Makati consists of 32 Raffles Suites located atop 280 Fairmont Hotel rooms, 237 Raffles Residences and is situated in what is considered the finest location in Manila - downtown Makati. The complex, is located directly across from the Greenbelt Shopping Center and in a neighborhood famous for nightlife, dining options and world-class shopping.

Summary of Responsibilities:
Reporting to the Director of Housekeeping , responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Coordinate and provide administrative support to all areas of the Housekeeping department

• Work closely with all departments within the Rooms Division, communicating day to day updates and changes

• Oversee the day-to-day operation of the Housekeeping office

• Perform various duties pertaining to departmental scheduling, payroll and purchasing

• Maintain all employee records within the Housekeeping department

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned

• Maintain the security of all room keys and locks to various cabinets and drawers

• Consistently update records of lost and found

• Creates housekeeping room attendant and supervisor worksheets and checklist

• Ensures all guest requests are addressed and provided on a timely manner

• Ensures housekeeping guest amenities and supplies are well stocked

• Able to attend monthly one to one meeting with direct reports

• Able to attend / complete monthly training hours goal / target

• Must help achieve Key Performance Indicators and departmental goals / targets set by the management:

• JD Power (Guest Satisfaction Survey)

• Employee Opinion Survey

• Profitability

• Mystery Shopper

Qualifications:

•College/University Diploma in Hotel Management
•One (1) year experience in Administrative support
•Proficient in Microsoft Office Applications
•Knowledge in the use of Opera will be an advantage
•Excellent communications skills
•Able to multi-task and work under pressure
•Organized and highly detailed

• Visa Requirements: Open to Filipino National Only. The property is unable to support/process work visa application.

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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