Reservations Supervisor

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Supervisory level
Location:
Asia
Salary Description:
Competitive
Posted:
08-Dec-16
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RBJ00566

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Hotel Description - Insert brief overview of the hotel or department ( 3 - 4 sentences)

If you are looking for a dynamic environment for growth, please join us as :

Reservations Supervisor

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

• To consistently provide thoughtful, caring and sincere service

• Assist the Manager to supervise and manage all aspects of the Reservations department and
ensure all service standards are followed

• Assist to manage and coordinate all group and individual reservations

• Assist to produce daily, weekly, monthly and quarterly reports as required

• Assist guests regarding hotel facilities in an informative and helpful way

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned
Qualifications:
• Previous supervisory experience in a similar role required

• Previous experience with a Property Management system required

• Computer literate in Microsoft Window applications an asset

• Must be able to type 25 words per minute

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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