Duty Manager

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Salary Description:
Shangri-La Hotels & Resorts
Job Ref:

Futian Shangri-La, Shenzhen
Nestled in the heart of the city centre Futian Business District, the hotel is adjacent to the Shenzhen Convention and Exhibition Centre and Shenzhen Civic Centre. Surrounded by thriving retails and office towers, the hotel is conveniently located next to the mass transit station with direct links to the Hong Kong border and minutes away from Shenzhen's tourist attractions.
Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts and Futian Shangri-La Shenzhen. Overseas and direct all aspect of day to day public area operations, proactive and quick to assess area which needs and decisive action. Should always be firm but fair treatment among peer and subordinates, Ensure effective communication among all Front Office personnel and other department. Ultimately, the Duty Manager must be an active liaison between management and the guest .

• Fluent in oral and written English/Chinese;
•Minimum 4 years experience in Front Office operations in an international 5-star hotel;
•Strong leadership skills and excellent inter-personal skills;
•Able to work flexible hours and under pressure; 

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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