Senior Events Manager

Hotels Clubs and Spas
Sales and Marketing/PR
Department Head
Salary Description:
Shangri-La Hotels & Resorts
Job Ref:

Shangri-La Hotel,Fuzhou
1. Ensure that staff are familiar with Banquet service standards to better sell the facilities.
2. Review staff's request to block space to ensure that appropriate space is blocked to accommodate the group's requirements and to maximize labor costs; resolve any discrepancies.
3. Ensure client files are kept organized and current with all required information.
4. Monitor departmental call reports and assist banquet staff in determining follow-up actions.
5. Monitor response time to messages, ensuring that all messages are returned promptly.
6. Meet with clients to work out the details of their functions.
7. Suggestively sell menus, which meet the client's needs and maximize revenues.
8. Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis; resolve any discrepancies with respective Catering staff.
9. Check that functions are properly staffed to provide the required standard of service; ensure that staff are well groomed; resolve any deficiencies with the Banquet Manager and/or Supervisor on duty.
10. Contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking.
11. Provide feedback to catering staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
1. Experience: Minimum 3 years experience as an Events Manager for a luxury or ultra-luxury hotel/resort.
2. Education: High school diploma or above.
3. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
4. Prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Contact Details:
Shangri-La Hotels & Resorts
Tel: .
Contact: HR Department

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