Reservations Sales Specialist

Hotels Clubs and Spas
Customer Service
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

IHG (InterContinental Hotels Group) is one of the world's largest hotel companies and we are looking for people just like you to join our award winning team in Baguio!

Among our many brands, InterContinental Hotels and Resorts , Kimpton Hotels, Hualuxe Hotels, Crowne Plaza , Hotel Indigo, Holiday Inn , Holiday Inn Express , Even Hotels, Staybridge Suites, and Candlewood Suites, we have over 5,000 hotels in over 100 countries. We were recently named one of the top 100 employers in the United States by Fortune Magazine.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As a Reservations Sales Specialist you will:

• Answer inbound calls from IHG guests
• Assist guests with reservations and other hotel related inquiries
• Provide elite customer service to our guests while promoting/selling our hotels
Our reservations/contact centre in Baguio is located at Camp John Hay, Loakan Road, Baguio City, Philippines.

Keywords: Hotel, Hospitality, Call Center, Contact Center, Customer Service, Sales, Service<br><br> Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't.

Some of our best employees came to IHG with no work history at all. We are looking for great communicators who have the ability to quickly develop rapport with our guests. We are looking for candidates with strong interpersonal and customer service skills, excellent verbal communication skills, and the ability to quickly navigate web pages. Must have completed at least 2nd year college or a 2-year vocational course. Must be able to work on rotating shifts, holidays and weekends.


• Medical Insurance
• Dental Insurance
• Life Insurance
• Accident Insurance
• 30 days Leave Credits (15 days convertible to cash)
• Hotel Discounts Worldwide for you and your family and friends
• Incentive Programs
• Global Recognition Programs
• Global career opportunities, training and room to grow opportunities
• Regularization of employment after 3 months
• And Much More!

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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