Full Time Guest Service Agent - Surfers Paradise

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Full Time Guest Service Agent - Surfers Paradise
02 Nov 2016

Guest Service Agent

- Full time position
- Rotating roster, including late evenings
- Small dynamic front office team

Located in the heart of vibrant Surfers Paradise, our luxury hotel is currently seeking an energetic, customer focused individual to join the Front Office team as a Guest Service Agent.

The Position

As Guest Service Agent, you will be responsible for carrying out key daily tasks on the reception desk from checking in and out Owners and guests, answering internal and external calls, responding to enquires and providing information on the local area and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true.

This position will predominately be working evening shifts, so you must feel comfortable with working on your own at night. The successful candidate will also have the opportunity to cross train and develop their skills set in the other departments of the hotel.

What are we looking for?

- To be considered for this great opportunity you will be able to demonstrate the following;
- Previous experience in a similar Front Office/ Reservations role in a Resort/Hotel environment is essential
- Excellent communication, interpersonal and customer service skills
- Knowledge and training in fire and evacuation
- Confident to work on your own at night
- Be a self starter and have the ability to work unsupervised in a busy environment
- Competent in computer systems (Hirum highly desirable)
- Genuine passion about customer service and exceeding customer expectations
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school holiday periods


Who are we?

Wyndham Vacation Resorts Asia Pacific, part of the Wyndham Worldwide Group, is one of the market leaders in Vacation Ownership development, offering a network of national and international resorts. We are a fast-paced, progressive and dynamic company enjoying constant growth.

What do we offer?

Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, private health insurance, training opportunities and a fantastic working environment on offer!

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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