Housekeeping Manager-Wyndham Carriage Hills

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1609167

Housekeeping Manager-Wyndham Carriage Hills
14 Oct 2016

Housekeeping Manager

Manage all aspects of the Housekeeping operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of units, hires, develops and manages a staff of 75+, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns. (30% time)
Leadership: Responsible for employee satisfaction of the department, works on the executive team at the sites and functions as MOD, leads other departments while functioning the MOD role, grows and develops his/her leadership and staff members, communicates information in an effective manner to ensure the staff is well informed and trained, develops talent and succession planning for future leaders, creates action plans for employee feedback ensuring their needs are addressed. (20% time)
2. Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. (20% time)
3. Supports audit Standards: manages daily completion of all audit standards, QA, IA and LP audits, facilitates training to ensure staff can execute standards and manage performance, creates action plans for AOS feedback, and conducts unit inspections to ensure the ROPS DOPS standards are being met. (15% time)
4. Manage and support all financial aspects of the department: Manages budgets of 2millon +, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models. (10% time)
5. Performs other duties as needed. (5% time)

Qualifications
Minimum Requirements and Qualifications

a) Education
- College degree preferred or equivalent training/experience

b) Training requirements
- Valid driver's license
- CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills
- Understanding of resort financials
- Demonstrated ability to work under pressure
- Strong leadership skills with ability to coach, mentor, train and develop staff
- Excellent verbal and written communication skills
- Ability to accurately follow instructions, both verbally and written
- Ability to maintain confidential information
- Detail oriented
- Ability to work under pressure
- Strong ability to multi task

d) Technical Skills
- Working knowledge of various computer software programs
- Working knowledge of property management systems
- Strong mathematical skills

e) Job experience
- Five + years as housekeeping leader
- Three to five years hospitality customer service experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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