2016 - 2017 Ski Season Part-Time Concierge - Trappeurs Crossing, Steamboat Resorts by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
06-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1614577

2016 - 2017 Ski Season Part-Time Concierge - Trappeurs Crossing, Steamboat Resorts by Wyndham Vacation Rentals
17 Nov 2016

Concierge Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers. Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
- Provide guests and owners with efficient, professional and accurate guest services resulting in improved guest and owner satisfaction. Responsible for coordination of in-room guest services directory. Responsible for providing and arranging all packaging details (sometimes with little notice) including but not limited to flowers, champagne, cruises, dining reservations, transportation.
- Provide all guests and owners with friendly and professional guest services in a timely manner.
- Coordination of in-room guest services directory. Handle and service all guests' and owners' needs, i.e., baby-sitters, photographers, florists, dentists, doctors, airline information, shuttle service, car rental, etc. in conjunction with an approved vendor list through the marketing department. Establish, when possible, appropriate commission between the vendors and staff.
- Ensure that all arriving guests are notified of room availability within the standard time frame. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests.
- Ensure all departments are aware of every aspect of activities and special events within the resort. Establish a weekly listing of all special events, times and directions for guests and guest services staff.
- Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with Wyndham Worldwide's Marketing Department's requirements.
- Coordinate with front desk to ensure all guests' requests are handled in a satisfactory manner. Check VIP and owner units for proper cleanliness and condition before arrival. Notify front desk of return guests and welcome them appropriately. Perform special projects as requested.
Qualifications
High School Diploma or equivalent preferred.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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