Housekeeping Room Attendant

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1610478

Housekeeping Room Attendant
15 Sep 2016

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

General Requirements:


- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

- Maintain a warm and friendly demeanor at all times.

Qualifications

Fundamental Requirements:

- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

- Thoroughly clean guestrooms according to standards.

- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

- Remove all trash and dirty linen from guestrooms and hallways.

- Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

- Restock housekeeping cleaning cart for next day's use.

- Replenish chemical bottles.

- Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

- Handle items for "Lost and Found" according to the standards.

- Ensure overall guest satisfaction.

EOE M/F/D/V

Pre-employment drug testing and background check conducted

Wage: $9.00/hour

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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