Part Time Reservations Agent (3pm to 11pm) - Oceana Resorts by Wyndham Vacation Rentals

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Part Time Reservations Agent (3pm to 11pm) - Oceana Resorts by Wyndham Vacation Rentals
08 Nov 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

This is a Part Time 30 hours per week position that can be worked over 4 or 5 days. Schedule is 3pm to 11pm.

The Reservations Agent is responsible for the following:

- Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.
- Enter all inquiries into the appropriate customer database.
- Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor.
- Provide rental property owners with unit booking information.
- Provide guest services personnel at assigned properties check-in schedules and any other pertinent information.
- During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls.
- Assist callers with general questions or complaints they may have.
Minimum Requirements and Qualifications a) Education
- High School diploma or equivalent required b) Knowledge and skills
- Ability to multi-task and work in a fast paced environment - Excellent communication and customer service skills c) Job experience - Telephone marketing/sales experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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