Operations Manager- ResortQuest By Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
General Management/ GM
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1614547

Operations Manager- ResortQuest By Wyndham Vacation Rentals
07 Oct 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 10,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

Oversee the general operation of the properties to include the management of guest services and owner accounts.


- Act as key member of the operations team which will serve as the primary contact for unit owners which may entail extensive interaction and communicating through a variety of methods including in-person meetings, telephone conversations, and electronic messaging.

- Leads, manages, and/or participates, with the operations team, in the recruitment, selection, orientation, training, performance planning and evaluation of guest services personnel. Responsible for ensuring efficient operation of guest services department(s) by developing, implementing and refining standard operating procedures.

- Conduct routine unit inspections, in concert with operations team, across geographic territory including inspecting for cleanliness and general repair as well as overall unit condition. Responsible for communicating with unit owners on a regular basis as determined by GM or Area GM.

- Acquire and maintain rental management contracts for all participating rental units. Give detailed rental presentations to prospective clients.

- Assist the GM or Area GM in the creation of marketing plans by providing feedback on occupancy, competitive market details and/or other information as necessary.

- Works closely with service department manager to ensure units are kept in acceptable condition. Provides timely approval from unit owners for repairs exceeding contractual limits.

- Assist the service department with unit inspections as necessary

- Prepares and presents Annual Homeowner Rental Meeting information for participating properties

- Review owner statements and work orders prior to mailing to owners.

- Perform other duties as assigned.


Qualifications
Education:

- Bachelor's degree in Business, Property Management or equivalent additional experience.
- 3-5 years of experience in the hospitality industry.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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