Resort Operations Department Manager In Training- San Diego

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Resort Operations Department Manager In Training- San Diego
06 Sep 2016


Department Managers in Training will be part of an extensive program of operational and soft skill development that includes Managerial duties and responsibilities in preparation to gain experience and understanding in one (1) key discipline of either: Guest Services, Housekeeping, or Engineering. During their twenty-week learning immersion, they will learn all facets of the selected operational area with a strong emphasis of leading the team effectively and making the best decisions impacting our owners, associates and our business.

They will be responsible for ensuring all relationships with our guests, sales and marketing teams, vendors and board members are maintained positively and professionally at all times. Develop a strong understanding of the department's P&L, checkbook and inventory management process and demonstrate an innate analytical ability to grasp numbers and understand their impact. Develop and execute resort operations while maintaining the integrity of Wyndham Vacation Ownership service standards. Supporting role to Assistant Resort Manager and resort operations; assists with the management of all resort functional areas and maintains resort quality standards. Oversee the daily operation of their chosen department.

Essential Job Functions



% of Time


Supervise/oversee and work with the assigned department manager and contractors to include Guest Services, Housekeeping, or Engineering. Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning and training. Attract and retain talent by creating a positive and engaging work environment. Ensure the highest level of customer service from all employees to current and prospective owners in order to maintain a positive brand image and company reputation. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms. Perform regular building and unit inspections to ensure Wyndham quality standards are maintained at all times and the resort is safe for guests, owners and staff.



Supervisor/Manager Training



OJT Training and Front Line Work



Leadership Modules: Week long intensive soft-skill and leadership training.



HR Training


Minimum Requirements and Qualifications

- Must be have graduated in the past 12 months or plan to graduate by May 2017.
- Internals do not qualify for this specific program. They are encouraged to speak to their appropriate HR Manager, as they may qualify for other leadership programs within WVO .
- Must have 1-3 years of proven leadership (job, student organization, etc.)
- Education - Must have- Bachelor's Degree-Hospitality preferred.
- Ability to multi-task and work in a fast paced environment
- Excellent customer service skills
- Ability to write routine reports and correspondence
- Ability to effectively present ideas before groups and individuals
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form
- Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
- Knowledge of the composition of Home Owner Association documents, some understanding of governing statutes and board meeting procedures
- Demonstrate a passion for excellence, a love for service and innate grasp to plan, implement, evaluate and continually improve operations
- Demonstrates and applies broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations.
- Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
- Working Knowledge of either Housekeeping, Guest Services, or Engineering
- Understanding of Labor Relations (where appropriate).
- Professional appearance and excellent communication skills in dealing with guests, associates, and corporate personnel
- Positive and upbeat attitude to ensure great work environment.
- Customer Service Experience-Hospitality in Hotel/Resort preferred.

Technical Skills - Computer skill and Microsoft Office knowledge a plus.

Job experience 12 months experience in customer service and a minimum of 12 months leadership experience

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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