Guest Service Associate (Front Desk Agent)

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
07-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1612130

Guest Service Associate (Front Desk Agent)
18 Aug 2016

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. Fundamental Requirements - Greet and welcome all guests approaching the front desk in accordance with Wyndham standards. Handle check-ins and checkouts in a friendly, efficient and courteous manner.- - Fully comprehend and be able to operate all relevant aspects of the front desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests. - Review Front Office log daily. - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Have knowledge of emergency procedures and assist as needed. - Use proper two-way radio etiquette at all times when communicating with other employees. Flexible and long hours sometimes required. - Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects .
Qualifications
The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. Fundamental Requirements - Greet and welcome all guests approaching the front desk in accordance with Wyndham standards. Handle check-ins and checkouts in a friendly, efficient and courteous manner.- - Fully comprehend and be able to operate all relevant aspects of the front desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests. - Review Front Office log daily. - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Have knowledge of emergency procedures and assist as needed. - Use proper two-way radio etiquette at all times when communicating with other employees. Flexible and long hours sometimes required. - Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects .

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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