Server

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
04-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1611956

Server
15 Aug 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com.

The Hayes Mansion resort hotel is one of the South Bay's most impressive and distinctive historical structures. The Dolce Hayes Mansion is an exquisite fusion of turn-of-the-century luxury and high-tech convenience. Listed on the National Register of Historic Places, the meticulously renovated Spanish Colonial Revival-style manor is as opulent as ever. This quiet haven, complete with sweeping mountain views, offers the perfect destination for business meetings, special events, weddings or relaxing vacation - just 15 minutes from San Jose International Airport and 45 minutes from San Francisco and Monterey. Nearby, wineries, nightlife and championship golf beckon. Stunning decor, and unparalleled guest service have made the Dolce Hayes Mansion an award-winning legend once again.

Job Description
Wyndham Hotel Group is searching for a Server to work at our beautiful Dolce Hayes Mansion property in San Jose, California. This position is responsible for providing all guests seated in the lounge with an enjoyable experience, through quality service in the most efficient manner at all times.

Responsibilities will include but not be limited to:
- Provides guests with exceptional service in order to achieve customer satisfaction.
- Reviews the menu and becomes thoroughly familiar with food and beverage items and means of preparation being offered that day, including the ingredients, preparation, sauces, spirits and garnishes as well as the wine list, what cocktails compliment which food items, and why.
- Checks with manager for assigned station. Ensures station is properly set up and cleaned before, during, and after shift.
- Greets guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.
- Takes guests' cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.
- Presents properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.
- Anticipates guests' needs.
- Practices "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
- Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.
- Completes assigned side work and resets tables for the next meal function.
- Maintains current knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area.

Qualifications
Basic Qualifications

- Minimum formal education of some high school and a minimum one year job-related experience preferred.

Preferred Qualifications

- Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
- Must be able to abide by the company appearance standards and compliance with the designated uniform.
- Dedicated to exceeding service standards and providing services and standards to the highest caliber.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Proficiency in oral and written communication skills in English.
- Must be able to work variable shift, weekends, holidays, and special events, as needed.
- Must have employment eligibility in the U.S.

Physical requirements:

- Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
- Must be able to lift up to 20 lbs. and work the majority of shift on feet.
- Frequently is required to talk or hear.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Sheila Cena at (408) 362-2327. A copy of the company's affirmative action plan is available at the property in the Human Resource office during normal business hours.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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