Contracts Processor - Waikiki, Hawaii

Hotels Clubs and Spas
Administration and Secretary
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Contracts Processor - Waikiki, Hawaii
11 Jun 2016

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

This position is first line support between corporate centralized contract processing center and site sales liaison in the preparation of timeshare contracts for prospective owners to ensure contractual compliance with company rules, regulations, and legal restrictions. This position is responsible for verifying, validating, reviewing, and auditing of contractual documents. This position may handle inventory on-call issues. This position may also provide support to site Administrative Leaders and works with the Sales Sites; Consumer Finance Account Controls and Wyndham Owners via Mail/Phone. Job Expectations/Performance Contract Processing: - Key and process new contract sales for WVR sales sites within established timeline - Verify worksheet accuracy - Validate sales figures of worksheet to SalePoint, resolving any discrepancies - Audit contract quality - Input sales information into CRS - Inventory on-call (in absence of centralized contract manager) - Protects and ensures compliance with PCI and PII in accordance with Wyndham SOP - Provide timely feedback on processes helping strengthen business acumen for department - Maintain effectiveness while experiencing constant change in new work structure, processes, requirements or culture. - Maintain stable performance under pressure or opposition; handling stress in an acceptable manner. - Quickly learn and achieve satisfactory technical and professional skills/knowledge; keep up with current development and trends. Contract Imaging - Prepare contracts received from sales sites to be imaged and review for quality. - Image contracts - Other duties as assigned

Minimum Qualifications Required - Must be able to work a rotating shift - High School Diploma - 1-2 years experience in customer service - 1-2 years experience in data entry - 1-2 years working with Microsoft Office Applications - Able to work in stressful situations with a strong sense of urgency - Ability to positively interact with others Preferred Qualifications - 1-2 years site contracts experience - Mortgage/Loan/Timeshare experience preferred - Proficient in Wyndham Vacation Ownership operating systems including but not limited to CRS, SalePoint, Mainframe/CSS, RCC, Payment Gateway, Client Application, Wyndham Owner Worksheet/Lookup Tool, ACS, and Microsoft Application

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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