Wyndham Grand Manama - Sales Manager

Hotels Clubs and Spas
Sales and Marketing/PR
Department Head
ME/GCC (Except UAE)
Salary Description:
Wyndham Worldwide
Job Ref:

Wyndham Grand Manama - Sales Manager
03 Oct 2016

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.

- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

- Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.

- Meet or exceed set goals.

- Operate the Sales Department within established sales expense budget.

- Initiate and follow up on leads.

- Maintain and participate in an active sales solicitation program.

- Monitor production of all top accounts and evaluate trends within your market.

- Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.

- Meet or exceed sales solicitation call goals as assigned by the Director of Sales

- Invite clients to the hotel for entertainment, lunches, tours and site inspections.

- Assist in implementing special promotions relating to direct sales segments.

- Assist in the preparation of required reports in a timely manner.

- Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

- Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

- Meet and greet onsite contacts.

- Develop networking opportunities through active participation in community and professional associations, activities and events.

- Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up.

- Entertain clients.

- Handle inquiries.

- Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.

- Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.

- Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.
Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.

- Respond to customer inquiries and request for pricing

- Maintain in-depth files on all accounts; via hard files and/or automated account management system

- Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.

- Participate in trade shows, community & professional organizations to maintain high visibility.

Employment Disclaimer In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
- Experience ideally in the Bahrain market - Experience ideally in a 5* hotel environment - Good networking ability in the marketplace

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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