Houseperson - Dolce American Airlines

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Others
Location:
Americas North and South
Salary Description:
Competitive
Posted:
05-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1613365

Houseperson - Dolce American Airlines
05 Oct 2016

As one of the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com .

The award-winning American Airlines Training and Conference Center features 299 guest rooms that are equipped with efficient work/study areas. Known for its superb hotel service and exceptional meetings environment, our modern technology, ergonomic seating, hardtop work tables and excellent lighting combine to make our 75,000 square feet of meeting space the perfect training site. Amenities include a 4,000-square-foot fitness center, pool, game room business center and among its 30 wooded acres, tennis, basketball and sand volleyball courts.

Job Description
Wyndham Hotel Group is searching for a Conference Set-Up Houseperson to work at our beautiful American Airlines Training and Conference Center property in Fort Worth, TX . This position is responsible for setting up all event/meeting rooms according to specifications.

Responsibilities will include but not be limited to:


- Maintain all meeting rooms and adjoining public spaces in excellent condition at all times.
- Report all maintenance needs and damages to Manager/Engineering department for immediate repair.
- Follow daily work sheets and checklists through to completion.
- Maintain office area, storerooms, equipment, and work carts in excellent condition at all times. Set up and break down for banquet functions as needed including moving tables, setting tables and chairs, staging and portable stairs, podiums, buffet set-up, bar set-up, etc.
- Set up and break down a variety of rooms in various styles and shapes.
- Follows Banquet Event Orders with strong attention to detail
- Maintains a strong knowledge of various types of set-up.
- Assists the A/V team with setting up equipment.
- Assists with transporting food/beverages to event location.
- Attends appropriate department meetings.
- Set out water, glasses, stationery, office supplies, and candies in rooms.
- Refresh rooms as needed through a variety of tasks including vacuuming, removing dirty dishes, and changing water.
- Return dirty dishes to the dishwashing area.
- Prepare carts with supplies needed for set-up or refreshment of rooms.
- Always maintains a professional demeanor and attitude.
- Communicates all pertinent information to the set-up team.
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor.
- Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
- Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
- Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).

Qualifications

Basic Qualifications


- Minimum formal education of some high school and a minimum one year job-related experience preferred.
- Previous meeting and event set-up and clean-up experience a plus.
- Shift begins at 1pm.

Preferred Qualifications


- Must be able to abide by the company appearance standards and compliance with the designated uniform.
- Dedicated to exceeding service standards and providing services and standards to the highest caliber.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Proficiency in oral and written communication skills in English. Must be able to read and interpret Banquet Event Orders and other communication methods used in Banquets.
- Must be able to work variable shift, weekends, holidays, and special events, as needed.
- Must have employment eligibility in the U.S.

Physical requirements:


- Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.


- Must be able to lift up to 20 lbs. and work the majority of shift on feet.


- Frequently is required to talk or hear.
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (Minorities/Female/Disabled/Veteran)

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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