Guest Services Manager- ResortQuest By Wyndham Vacation Rentals

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Guest Services Manager- ResortQuest By Wyndham Vacation Rentals
19 Oct 2016

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 10,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
Responsible for the training and supervision of Guest Services personnel. Maintain data on past/future room occupancy and other pertinent information. Maintain correspondence and accurate records/files for the property. Inform other departments of occupancy counts or changes. Addresses and resolves customer inquiries and complaints.

- Prepare and be accountable for the annual budget for front desk, concierge and guest attendant functions.

- Ensure front desk operations are functioning according to Wyndham Vacation Rentals' (WVR) policies and procedures. Check for accuracy all daily/monthly reports processed by front desk.

- Schedule guest service and concierge. Work closely with food and beverage, administration, housekeeping, and maintenance departments, keeping them informed of occupancy forecasts and changes.

- Hire, discharge, and motivate employees. Responsible for ensuring that all employees are trained and knowledgeable in providing premium guest service, and that all work is being completed in a timely and accurate manner.

- Keep Guest Services informed on WVR policies and procedures. Conduct employee reviews and performance evaluations.

- Deal efficiently with customer complaints. Ensure "special arrangement" requests by the guests are carried out. Monitor all guest services' personnel for courteousness and manner.

- Handle emergency situations.

- Follow-up on evening (after hours) work orders for Housekeeping.

- Order needed supplies for guest services related departments. Oversee uniforms for staff. Purchase reception amenities, etc. Monitor employee recognition programs and prizes. Oversee vendor activities.

- Perform Guest Services Representative duties as required.

Education: High School Diploma or GED. College degree in Business or Hospitality Management preferred. Experience: Previous supervisory experience required. Must have strong organizational, business, and accounting skills.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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