Evening Manager - WorldMark by Wyndham Indio

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Department Head
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615101

Evening Manager - WorldMark by Wyndham Indio
19 Oct 2016

Evening Manager

The Evening Manager will partner with site leadership and provide management presence during the evening hours. The Evening Manager will oversee resort evening operations in the most efficient and effective manner possible, while maintaining the integrity of Wyndham Vacation Ownership service standards. He/She will manage the night audit process, ensure all of previous day's work has been properly audited, perform unit and safety inspections, address guest inquiries and concerns, and maintain Occupational Safety and Health Administration (OSHA) and Material Safety Data Sheet (MSDS) regulations.

Essential Job Functions

Responsibilities include, but are not limited to:

- Responsible for maintaining the overall operation of the resort: Oversee the evening resort operations, including the night audit process, conduct daily resort and unit inspections to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Identify process improvements and best practices. (30% time)
- Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager. Make appropriate service recovery recommendations. (30% time)
- Maintain positive associate relationships and build a "Count On Me" Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues. Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (25% time)
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
- Performs other duties as needed. (5% time)
Qualifications
Minimum Requirements and Qualifications

a) Education
. High School diploma or equivalent required
. BA/BS degree preferred

b) Training requirements
. CPR
. Certified Pool Operator preferred

c) Knowledge and skills
. Have proven strong leadership ability; demonstrate understanding and application of management
approaches for work direction, motivation, performance management and disciplinary action.
. Possess innate analytical ability to grasp numbers and understand their impact
. Demonstrate the highest level of customer service to current and prospective owners in order to
maintain a positive brand image and company reputation.
. Ability to ensure administrative functions and duties are assigned and completed according to WVO
standards, including timekeeping, vendor/board contracts, revenue documents and personnel action
forms.
. Create a positive work environment by maintaining the highest level of ethics and integrity
consistent with applicable regulatory standards and Wyndham Vacation Ownership values.
. Commands a presence of respect and humility; demonstrating the ability to motivate and readily
communicate expectations and follow up.
. Working knowledge of the composition of Association documents, some understanding of governing
statutes and board meeting procedures.
. Proven success managing budgets.
. Demonstrated knowledge & application of applicable codes, laws & regulations.
. Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
. Understanding of Labor Relations (where appropriate).
. Professional appearance and excellent communication skills in dealing with associates, guests,
board members and vendors.
. Ability to keep sensitive information confidential.

d) Technical Skills
. PC skills
. Microsoft Office: Word, Excel, PowerPoint

e) Job experience
. Three to five years of property Vacation ownership/hotel management experience.
. Three years of supervisory experience.

Unless there is a legal requirement, experience will be accepted for the education requirement.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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