Manager-Administrative Operations - WVR Waikiki

Hotels Clubs and Spas
Sales and Marketing/PR
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Manager-Administrative Operations - WVR Waikiki
08 Nov 2016

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Summary 1. Developing the talent framework needed to drive appropriate administrative support, including hiring and developing top talent in alignment with Company strategies, 2. Assist in the development of annual operating plan and ensure all compensation plans are properly communicated and distributed to all sales and marketing personnel. 3. Directing and ensuring proper internal controls and corporate policies and procedures are established and are being adhered to at all levels within the site. Essential Job Functions # Responsibility % of Time 1 Lead, train and direct site administrative personnel. Proactively partner with all levels to ensure adherence to all corporate, BU and Site SOP's and compliance with PII ( Personally Identifiable Information) and PCI (Payment Card Industry) requirements. Ensure all new programs and processes are effectively communicated and implemented seamlessly and consistently to prevent manipulation of company systems and records, employee theft and inaccurate financial reporting among other items. Work with other corporate and business unit groups to continually strive for consistency and improvements. Identify, provide and implement training on system applications (i.e. Salepoint, CRS, Epny, FoCus, CPP,etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) as needed. 50% 2 Ensure adequate staffing levels are in place to assist and co-lead administrative and operational support with focus on margin. Set department/team goals with regular review and coaching with the assistance of site Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Effectively communicate performance expectations and desired outcomes regularly. Help lead succession planning for all key roles. Fosters collaboration amongst key roles at the site and in the spirit of One Wyndham establishes a working relationship with Property Management. 20% 3 Communicate, review, validate, and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments ensuring timely submission to corporate accounting. Review, and/or approve check requests, vendor billing and cash reconciliations. 10% 4 Review and analyze the monthly financial statements including the CTQ (Contracts/Trade Qualified) report. Communicate all findings to the Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Participate in the financial review calls. 10% Scope/Financial Responsibility - Achieve a minimum SOP Audit Score of 85% with a year over year annual score equalivant to or higher than your current year score. - Develop cost strategies to maintain expenses at or below budget. - Show continual improvement on corporate metrics. Travel Requirements - Minimal travel is required

Competencies List the key competencies of this position: All key competencies are required for this position: Minimum Qualifications/ Requirements: 1. Minimum Qualifications Required  Bachelor's degree and a minimum of two years management experience (External applicant) Bachelor's degree preferred and minimum of 1 year management experience. (Internal applicant). Company experience can be considered in lieu of management experience  Must be computer proficient in Microsoft Office products (Word, Powerpoint, and Excel)  Strong organizational and presentation skills required.  Strong written and verbal communication skills required.  Knowledge and application of Accounting processes and practices required.  40+ hours per week - varies based on seasonality and site need. May require weekends, holidays and on-call. 2. Preferred Qualifications  Vacation Ownership / Hospitality Management Experience Unless there is a legal requirement, experience will be accepted for the education requirement. Complexity Describe the following: a) Independent decisions based on day to day business actions with limitations of additional approval based on signature authority b) Minimal supervision required c) Responsible for the day to day operations d) Supervises Site Accounting, Contracts, Gifting and Tour Reception Functions (Commissions and Sales Maintenance - where applies) Organizational Relationships Direct reports - Titles of direct reports:  Contracts Department  Tour Reception Department (if applicable)  Gifting Department

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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