Food & Beverage Server - Dolce Toronto

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Food & Beverage Server - Dolce Toronto
25 Oct 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at .
We operate a corporate learning and conference centre, in north Toronto and are an accredited member of IACC. Stunning architecture, personalized planning services and high quality amenities provided by a leading company in hospitality management makes this property a top choice with corporate clients. With over 260,000 square feet of meeting space, this is a versatile venue for large and small business gatherings, and corporate events.
Job Description
Wyndham Hotel Group is searching for Part -Time/Casual Servers to work at our learning and conference centre, located in Scarborough, Ontario.
The servers are responsible for providing all guests seated in the lounge with an enjoyable experience, through quality service in the most efficient manner at all times.
Responsibilities will include but not be limited to:
- Provide guests with exceptional service in order to achieve customer satisfaction.
- Review the menu and become thoroughly familiar with food and beverage items.
- Ensure assigned station is properly set up and cleaned before, during, and after shift.
- Greet guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.
- Take guests' cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.
- Present properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.
- Practice "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
- Close all guest checks in a timely manner, ensuring all checks are properly signed and printed.
- Maintain current knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area.
- Assist in the Health & Safety program by ensuring that section 27 of the Occupational Health & Safety Act (OHSA) are being followed; conduct employee training and accident investigations; coordinate Health & Safety training within the department.
- May be required to perform additional and/or different responsibilities as set forth above.
Basic Qualifications: - Minimum formal education of some high school, GED or equivalent experience. - Minimum two year job-related experience; hotel/hospitality experience preferred. - Smart Serve Certification is mandatory; refresher may be requested Preferred Qualifications: - Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. - Must be able to abide by the company appearance standards and compliance with the designated uniform. - Dedicated to exceeding service standards and providing services and standards to the highest caliber. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. - Proficiency in oral and written communication skills in English. - Bilingual skills (French/English) are a strong asset. - Must be able to work variable shift, weekends, holidays, and special events, as needed. - Must have employment eligibility in Canada. Physical requirements: - Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. - Must be able to lift up to 30 lbs. and work the majority of shift on feet. Wyndham Hotel Group is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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