Lead Community Marketing Agent

Industry:
Hotels Clubs and Spas
Department:
Sales and Marketing/PR
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
05-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1612976

Lead Community Marketing Agent
25 Oct 2016

POSITION DESCRIPTION POSITION TITLE: LEAD COMMUNITY MARKETING AGENT (CMA) REPORTS TO: CMA Manager DIRECT REPORTS: CMA Staff STAKEHOLDERS AND KEY RELATIONSHIPS: Internal: Sales team, Marketing team, Resort hospitality team, External: Guests PRIMARY OBJECTIVES: The CMA occupies a location outside the sales office to invite people who meet pre-determined qualification criteria to tour the resort in exchange for a gift. THE PRINCIPAL RESPONSIBILITIES OF THIS POSITION ARE: (Include but not limited to:) Book qualified tours in accordance with set guidelines
Be professional in nature; be approachable while meeting booth quotas
Work within Best Practice Guidelines and all Company and sales specific policies and procedures
Deliver required number of qualified tours to the sales site
Provide excellent customer service to all guests
Identify opportunities that are on the horizon and put together plans to capitalise on them
Bring fresh and new ideas to management that would be cost and/or time effective
Receive and handle rejections from prospects in a courteous and professional manner
Turn a negative response into opportunities which can be capitalised on
Work within a defined structure in a fresh, creative manner
Represent the Company in an ethical, moral and professional manner
Display a high level of loyalty and self-discipline and high integrity
Set goals to maximise production, while minimizing costs
Attend sales meetings and training sessions as directed
Interact favorably with all types of people, display excellent verbal communications skills.
Adhere to the set work schedule and for being on time for work
Attend all training and team meetings as required
Support the Company's sales and marketing programs and strategies
Display a positive, courteous and respectful attitude towards the Company and team members
Attain all required government licenses and registrations within defined time periods
Stay current with required governmental requirements, work permits, etc.
Act in a responsible and safe manner

KEY POSITION CRITERIA:
Excellent customer service and selling skills
Strong values of customer service and integrity
Positive, enthusiastic and outgoing attitude
Excellent communication and listening skills
Self-motivated, and goal driven with high propensity to succeed
Demonstrated rapport building skills
High degree of reliability and integrity
Ability to work independently and contribute as a team player
Presents oneself as a professional role model
Physical ability to stand upright on feet for extended periods
Be a team player, supporting and motivating others
High degree of resilience and ability to handle rejection
Ability to quickly build rapport
Sound problem solving and negotiating skills

Qualifications

- High school diploma or equivalent (G.E.D.)
- Must have a MINIMUM of 6 months working on the Wyndham CMP team
- Experience working with people

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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