Restaurant Manager-Wyndham Grand Clearwater Beach

Hotels Clubs and Spas
Front Office/Rooms Division
Department Head
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Restaurant Manager-Wyndham Grand Clearwater Beach
25 Oct 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at . The Wyndham Grand Clearwater Beach Resort offers 343 luxuriously appointed guest rooms with spectacular vistas, a beautiful and tranquil spa, waterfront dining and 22,000 square feet of flexible meeting space including the area's largest ballroom. Our refined yet relaxed resort will connect guests through our highly-personalized and anticipatory service, while delivering memorable experiences that evoke the distinctive charm and spirit of Clearwater Beach.

Restaurant Manager
The Restaurant Manager manages all operational aspects of the hotel's 3 meal restaurant and maintains established cost and quality standards to ensure superior service to maximize profits. Primary responsibilities include: Complying with all food and beverage, health, liquor and safety regulations; complying with applicable federal, state, and local laws; schedule, evaluate, coach, and counsel Associates; train and mentor Associates in customer service; review and approve all recommendations and suggestions to hire, transfer, promote, suspend, discipline and discharge Food & Beverage and Retail Associates in a fair and equitable manner; comply with department budget, forecast, labor, revenue and profit benchmarks; track and maintain established inventories by coordinating the ordering and transferring of food, alcohol and operating supplies with business needs.

Essential Job Functions

Responsibilities include, but are not limited to:
1. Works actively with the team to ensure all training, guest services and food handling guidelines are met. Ensures the training and development of the staff members and leaders in the departments is up to date and completed. (35% time)
2 . Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management for monitoring and follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
3. Ensure compliance: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. Perform daily inspections of product and service. Monitor cashier banks and ensure proper cash handling practices are followed. Oversee the proper entering and coding of all invoices and inventory information when food items are received. (15% time)
4. Cultivate a "Count on Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10 % time)
5. Performs other duties as needed (5% time)

Minimum Requirements and Qualifications

a) Education
- College degree preferred or equivalent training/experience

b) Training requirements
- Current local State Health & Alcohol certifications
- Valid driver's license
- CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills
- Understanding of resort financials
- Demonstrated ability to work under pressure
- Strong leadership skills with ability to coach, mentor, train and develop staff
- Excellent verbal and written communication skills
- Ability to accurately follow instructions, both verbally and written
- Ability to maintain confidential information
- Detail oriented
- Ability to work under pressure
- Strong ability to multi task

d) Technical Skills
- Working knowledge of various computer software programs
- Working knowledge of property management systems
- Strong mathematical skills

e) Job experience
- 5 to 7 years of related work experience
- 3+ years supervisory experience
- 1 year of cash handling supervisory experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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