In-House Marketing Supervisor - Chicago

Hotels Clubs and Spas
Sales and Marketing/PR
Supervisory level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

In-House Marketing Supervisor - Chicago
26 Oct 2016

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. JOB SUMMARY: Responsible for all internal marketing activities at the resort level. Primary responsibilities include direct management of Resort Hosts and Concierge, maintaining an acceptable penetration rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.


- Direct supervision of Resort Host/Concierge staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
- Maintain total site marketing penetration of at least 60% on 5 year owners and guests of owners.
- Resolve issues pertaining to tour statuses, bookings, coding and etc.
- Order and maintain departmental supplies (collateral material, uniforms, etc.)
- Maintain copies of invitations and daily tour manifests for reference purposes.
- Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
- Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
- Compile data on each Resort Host's performance.
- Prepare additional reports deemed necessary by management.
- Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
- Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
- Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
- Submit employee payroll in timely manner.
- Perform other related functions not listed.

Minimum Qualifications:

- High School Diploma or equivalent.
- Ability to work independently and as a team.
- Professional business appearance.
- Flexibility is a must: Weekends and some Holidays are required.
- Positive and upbeat attitude combined with effective communication skills.
- Light physical effort (lift/carry up to 25 lbs.)
- Must be able to maintain performance standards.
- Good organization skills and the ability to maintain accurate data and records.
- Track record of strong work ethics and integrity with a sincere desire to make a difference.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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