Customer Resolution Officer

Industry:
Hotels Clubs and Spas
Department:
Finance and Accounts
Level:
Staff- Line level
Location:
Australasia
Salary Description:
Competitive
Posted:
05-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615398

Customer Resolution Officer
09 Nov 2016

Are you an experienced dispute resolution professional with a strong focus on the customer experience and are looking for a new challenge? We are looking for a dynamic and solutions driven person to join our Consumer Finance team based in Bundall as a Customer Resolution Officer !

Qualifications

Our ideal candidates will be able to demonstrate the following skills:

- Dispute Resolution Experience
- Highly professional with ability to demonstrate empathy and understanding
- An ability to work with a sense of urgency, whilst balancing a commitment to service quality
- Be well equipped in being able to deliver difficult information to customers
- An ability to work under pressure and maintain a positive attitude
- Be proactive and solutions focused
- Experience processing Bankruptcy, Debt Agreements, Hardship requests, Customer Complaints
- Sound knowledge of Bankruptcy Act, Insolvency Act, National Consumer Credit Code, Privacy Act and other related regulatory acts
- Significant experience in customer service and finance

Who are we?

Wyndham Vacation Resorts Asia Pacific is one of the market leaders in Vacation Ownership development, offering a network of national and international resorts. We pride ourselves on our professional yet friendly culture where we offer continued support towards career development and growth.

What do we offer?

This is your chance to join a friendly, outgoing, yet hardworking team environment that encourages internal promotion and provides comprehensive training and orientation, onsite gym and cafe, subsidised private health insurance and fortnightly desk massages!

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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