Bilingual Japanese Customer Service Representative

Hotels Clubs and Spas
Customer Service
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Bilingual Japanese Customer Service Representative
30 Oct 2016

Are you looking for a career and not just a job?

Are you seeking a position where you can use your bilingual skillset of speaking fluent English and Japanese to help make a difference in our customers' lives?

If so, we want to talk to YOU! We are now hiring a Customer Service Representative for our bilingual Japanese/English International Servicing team.

Details :

- Competitive pay including paid training
- Work Schedule - Monday - Friday 10:00AM - 7:00PM
- Medical/Vision/Dental within 30 days of starting
- Paid vacation/holiday and sick pay
- Car Pool Stipends
- 401k with $1 for $1 match up to 6%
- Bus Stipends
- Tuition Reimbursement up to $6,000 per year
- Hotel and Resort Discounts for employees and their immediate family members!!

Job Summary :

A person's vacation truly begins as they dream about all of the details of their trip; where they want to visit, how they will get there and what activities they will explore in the surrounding area during their stay. As a vacation planning counselor you will help our English and Japanese speaking owners to make those trips a reality as you receive in-bound calls from our owners and help them to plan vacations that will create life-long memories for them and their loved ones. We, at Wyndham Vacation Ownership, take great pride in delivering best in class customer service, helping our owners to resolve all of their needs in one call, and building relationships with our internal and external customers. We are focused on fostering an environment that rewards and celebrates teamwork, dedication, and a commitment to excellence by being responsive, respectful and delivering a great experience. If you share these values, we want to hear from you!

Job Duties:

- Demonstrate a passion for excellence, a love for service and an innate ability to solve problems to meet our owners' needs
- Educate our Japanese and American owners on the details of their product so they can maximize the value of their ownership
- Create a positive work environment by maintaining the highest level of ethics and integrity consistent with Wyndham Vacation Ownership values
- Provide service that will WOW our owners and their guests, maintaining a positive brand image and company reputation
- Utilizing solid judgment, product knowledge, technical knowledge, and problem solving, be able to offer detailed insight and alternatives to help owners book their dream vacations
- Actively participate in driving the culture of our company
- Remain open to providing and receiving feedback; work with your manager to develop and hone your leadership skills


Qualifications :

- High School diploma or equivalent
- 6 months of customer service experience
- Fluent ability to speak and write in both Japanese and English
- Solid ability to multi-task with strong computer navigation capabilities
- Exceptional listener with the skill to effectively communicate
- Able to exercise good judgment in making decisions
- Team-centric and positively motivated to delight our owners and their guests
- Able to prioritize multiple tasks, convey a sense of urgency and remain detailed oriented in a fast-paced environment
- Quickly learn and apply new information; be open to change
- Enjoy talking to different people every day

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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