Guest Services Agent (part-time)

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Staff- Line level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1611724

Guest Services Agent (part-time)
20 Oct 2016

Position Summary: To assist guests in all aspects of their stay, from check in until departure. Essential Job Functions: - Acts as host / hostess. Registers guests in and out of the conference center. Solves guest related problems within scope of responsibility - Enters data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system - Answers phones and relays messages to guests and conference center employees. Directs telephone calls, internal and external, to the proper party - Sends and receives faxes that come in to the front fax machine. Ensures that incoming faxes are delivered to the appropriate recipient - Generates reports for Front Desk, Engineering, and Housekeeping - Establishes and secures proper credit between the property and the guest - Oversees all cash transactions and maintains a personal bank - Completes a daily shift audit and balances all account settlements, charges, etc. - Performs other Guest Services duties whenever necessary - Transports guests as needed.
Qualifications
Requirements: - Requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience. - Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing - Must possess excellent communication skills - Must be able to work a flexible schedule, to include evenings and weekends Work Conditions and physical effort: - Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. - Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day. - Some portions (less than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be unleveled, slippery, or unstable. - Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs. Dolce Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We require consent to pre-employment drug testing for all positions.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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