Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

20 Oct 2016

Position Summary: To provide all dining room guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner, at all times. Essential Functions:

- Perform any necessary pre-shift side work
- Review the menu and become thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes as well as the wine list, what wines compliment which food items, and why
- Check with manager for assigned station. Ensure station is properly set up and cleaned
- Greet and ensure all guests are provided with water and bread and butter after being seated
- Take guests' cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item
- Present properly written food check to back server for delivery to the table. Ensures all positions and table numbers are numbered properly. Effectively communicates with back server to ensure prompt delivery of food orders
- Anticipate guests' needs
- Practice "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times
- Close all guest checks in a timely manner, ensuring all checks are properly signed and printed
- Complete assigned side work and resets tables for the next meal function


- This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience

- Must have good communication skills and possess outstanding customer service skills

- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Dolce Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We require consent to pre-employment drug testing for all positions.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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