Housekeeping Administrative Assistant

Hotels Clubs and Spas
Front Office/Rooms Division
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Housekeeping Administrative Assistant
21 Oct 2016

Silverado Resort and Spa is seeking qualified candidates for the position of Housekeeping Administrative Assistant. The Housekeeping Administrative Assistant is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist. Job responsibilities include but are not limited to:

- Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
- Prints all required reports daily to make up room attendant assignments according to established productivity standards ensuring that all special requests are completed
- Answers telephone and two-way radio monitoring and acting on each request as appropriate and dispatching appropriate personnel
- Must maintain constant communication with other departments
- Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval
- Maintain "Lost and Found" procedures and policies according to standards
- Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment
- Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery
- Records housekeeping attendance daily
- Issues keys and maintains key control system
- Complete maintenance requests daily for all maintenance issues reported. Log and track completion.
- Ensure overall guest satisfaction.
- Shift will be from 11:00am to 7:30pm.
- Must be able to work weekends.


- High School diploma or equivalent required.

- Must be able to speak fluent English and Spanish.

- Two or three years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm friendly demeanor at all times
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must have employment eligibility in the U.S.
About Silverado Resort and Spa Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country! Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it's all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It's all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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