Guest Services Agent - Dolce the H Hotel

Hotels Clubs and Spas
Front Office/Rooms Division
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Guest Services Agent - Dolce the H Hotel
24 Oct 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at . Job Description Wyndham Hotel Group is searching for a Guest Services Agent to work at our beautiful the H Hotel property in Midland, Michigan . This position is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
Responsibilities will include but not be limited to:
- Greet guests in a friendly and warm manner; perform guest check-in and check-out; solve guest-related problems within scope of responsibility.
- Enter data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or computer.
- Oversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and directions.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Answer phones and relay messages to guests and associates; direct telephone calls, internal and external, to the proper party.
- Send/receive faxes that come in to the front fax machine; ensure that incoming faxes are delivered to the appropriate recipient.
- Generate reports for Front Desk, Engineering, and Housekeeping as necessary.
- Establish and secure proper credit between the property and the guest.
- Complete a daily shift audit and balance all account settlements, charges, etc.
- Transport guests as needed.
- Perform other guest services duties whenever necessary.
Basic Qualifications - Minimum High School Diploma or equivalent. - One year minimum job related experience required, preferably within a front desk or customer service role. - Valid, clean driver's license. - Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs Preferred Qualifications - Adept at managing fast paced environment and putting people at ease. - Warm, personable and energetic demeanor with professional and pleasant phone manner. - Comfortable interfacing with a diverse group of individuals. - Exceptional oral and written communication skills in English. - Exceptional attention to detail. - Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks. - Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform. - Dedicated to exceeding service standards and providing services and standards to the highest caliber. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Valid, clean driver's license. - Adept at managing fast paced environment and putting people at ease - Proficiency in oral and written communication skills in English. - Must be able to work variable shift, weekends, holidays, and special events, as needed. - Must have employment eligibility in the U.S. Physical requirements: - Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. - Must be able to lift up to 50 lbs. - Frequently is required to talk or hear.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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