Greeter- Dolce The H Hotel - Cafe Zinc

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Others
Location:
Americas North and South
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615253

Greeter- Dolce The H Hotel - Cafe Zinc
24 Oct 2016

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com .

Job Description
Wyndham Hotel Group is searching for a Greeter to work at our beautiful the H Hotel property in Midland, MI . This position is responsible for ensuring all guests are greeted and seated in a friendly and courteous manner using appropriate procedures to ensure a positive experience.
Responsibilities will include but not be limited to:
- Meet and greet guests as they arrive, offer choice of seating, and then escort them to table and present menu.
- Inform servers of new guests.
- Maintain accurate waiting list as needed; advise guests when seating is available.
- Control the reservation book.
- Answer host stand telephone promptly and courteously.
- Maintain knowledge of table numbers and seating capacities for the shift.
- Inspect tables and buffets for proper settings.
- Ensure proper lighting and heating in dining and lobby lounge area; ensure proper volume of background music.
- Perform other job related duties as assigned.

Qualifications
Basic Qualifications: - Minimum formal education of some high school and a minimum one year job-related experience preferred. Preferred Qualifications: - Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. - Written and verbal English language communication skills. - Ability to effectively solve customer complaints and concerns in a friendly and positive manner. - Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards. - Dedicated to exceeding service standards and providing services and standards to the highest caliber. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must be able to work variable shift, weekends, holidays, and special events, as needed. - Must have employment eligibility in the U.S. Physical requirements : - Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. - Must be able to lift up to 20 lbs. and work the majority of shift on feet. - Frequently is required to talk or hear.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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