2016-2017 Ski Season Full-Time Bell Staff - Torian Plum - Steamboat Resorts by Wyndham Vacation Rentals

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Others
Location:
Americas North and South
Salary Description:
Competitive
Posted:
03-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1615051

2016-2017 Ski Season Full-Time Bell Staff - Torian Plum - Steamboat Resorts by Wyndham Vacation Rentals
01 Nov 2016

SCOPE: The general responsibilities include but not limited to Offer luggage assistance, help answer questions and genuinely make the guest feel "at home." Assist guests/owners in a courteous, professional manner as to maintain the highest guest service experience possible.

RESPONSIBILITIES:

Owner/Guest Related:

- Maintain an excellent understanding of luggage storing procedures and be ready to assist owners and guests with their luggage.

- Develop a thorough knowledge of the town and surrounding areas, events, activities, restaurants, road directions, transportation options to the property, pick up place and schedule of City bus and WVR shuttles.

- Familiar with property valet/laundry (dry cleaning) procedures. Deliver dry cleaning to guest rooms once returned.

- Familiar with property amenities and outlet hours (if applicable.)

Front Desk Related:

- Assist Front Office with any needs (answer phone calls, answer general guest questions, drive guests upon request, help deliver donations and recycling).
- Develop a basic working knowledge of the PBX phone system and company radio using proper telephone and radio etiquette.
- Maintain cleanliness of the property (Front Office area, clubhouse, bathrooms, patrol the property for trash and cigarette butts, and collecting trash bags from all areas).
- Upkeep of the properties vehicles including wash, vacuum, clean windows, etc. Report and mechanical problems to maintenance or Front Desk/Office Manager.
- Check and refill supplies (coffee supplies, doughnuts, put out cookies & cider in season, bathrooms, towels and spa cups).
- Know all safety and emergency procedures and how to respond to each situation. Be aware of accident prevention policies.

General:

- Maintain an excellent understanding of safety and emergency procedures as they relate to the safety of owners, guests, and the property.

- The Employee must be familiar with the rules and regulations as set in WVR Employee handbook.

- All employees must be familiar with property(s) amenities and hours of operations.

- Work closely with the Front Office Manager for group arrivals, clubhouse set up and breakdown.

- Be familiar with the weekly work schedule and aware that it may change at times depending on occupancy to accommodate business demands.

- Keep the front lobby and parking lot picked up and clean of all trash. Keep ashtrays clean in lobby.

- Neat and orderly bell storage must be kept at all times. All stored luggage must be properly tagged.

- Read and initial daily log book at front desk and the bell desk.

- Attend all department and all employee meetings when requested.


Qualifications
.
PHYSICAL REQUIREMENTS

1. bending and stooping

2. lifting items 30 pounds or more.

EDUCATION/EXPERIENCE:

- Understanding of providing effective and efficient guest services generally associated with hotel type operations
- Possess sensitivity to the needs of guests and owners of high quality condominium property.

SKILL at: to multi task; effective communication skills, both written and verbal; work as a team with Front Desk agents and all other property departments.

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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