Loan Verification Officer

Hotels Clubs and Spas
Other Department
Staff- Line level
Americas North and South
Salary Description:
Wyndham Worldwide
Job Ref:

Loan Verification Officer
03 Nov 2016

The Loan Verification Officer follows Best Practices to support approved compliance policies and procedures. Responsibilities include reviewing legal documents with owners, completing after sale follow activities, providing on-going product knowledge training for sales teams, certifying eligible staff members to follow AQCM procedures, monitoring rescission rates, and communicating results to management. The QA reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress.
-Reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QA checks documents for proper signatures notarizations, and prepares copies for owner to take home. -Makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed. -Provides sales training for 30 compliance policies and for effective management of retention objectives including pre-pack, worksheet, owner kit review, on-going product knowledge instruction and other activities. -The Loan Verification Officer trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards. -Closely monitors site rescission rates using CRS reporting tools. -Maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy.


-CA Real Estate License required prior to employment

-Clear understanding of legal documents

-Familiar with contract standards

-Experience in training, especially with product knowledge and compliance policies

-Superior oral and written communication skills

-Computer literate a must

-Strong organizational and problem solving skills

-Required to have a flexible work schedule

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. Wyndham Vacation Ownership is an equal opportunity employer.

Experience in the following industries a plus: Mortgage, Realtor, Transaction Coordinator, Escrow, Contracts Administrator, VLO, Verification Loan Officer

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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