Housekeeping Supervisor - Harbor House Hotel

Industry:
Hotels Clubs and Spas
Department:
Front Office/Rooms Division
Level:
Supervisory level
Location:
Americas North and South
Salary Description:
Competitive
Posted:
02-Dec-16
Recruiter:
Wyndham Worldwide
Job Ref:
1608864

Housekeeping Supervisor - Harbor House Hotel
04 Nov 2016

Job Title: Housekeeping Supervisor - Harbor House

Location: Harbor House

As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries-all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com .

Only one hotel in Galveston overlooks the island's working port and that is Harbor House Hotel and Marina at Pier 21. Harbor House sits on the site of an early Galveston Steamship Terminal and provides a unique vantage point for watching the activity of a working port. Harbor House is the preferred hotel for cruise ship passengers seeking pre- and post- cruise excursions on the island. In addition, this hotel is within walking distance to a wide array of attractions and nearby shops and restaurants.

Wyndham Hotel Group is searching for a Housekeeping Supervisor to work at our beautiful Harbor House Hotel and Marina property in Galveston, TX . This position is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping manager functions in his/her absence.

Qualifications

Responsibilities will include but not be limited to:


- Ensure that employees are at all times attentive, friendly, helpful and courteous to all guest, manager and fellow employees.

- Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.

- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

- Maintain key control.

- Handle items for "Lost and Found" according to the standards.

- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.

- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.

- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.

- Assist with training of Housekeeping staff.

- Ensure completion of cleaning projects on a biannual basis.

- Ensure overall guest satisfaction.

Basic Qualifications

- High School diploma or equivalent required.
- Minimum 2 to 3 year progressive experience in a hotel or related field required.
- Applicants must be willing to work all shifts, all days, and all holidays

.

Preferred Qualifications


- Previous supervisory responsibility preferred.
- Four Diamond hospitality experience highly desirable.
- Proficiency with Microsoft Outlook, Word and Excel.

Physical requirements


- Flexible and long hours sometimes required.

- Medium work- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

- Ability to stand during entire shift


Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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